Privacy policy
Villageretreat is a sole trader independent family run business located at 3 Westerings Purleigh Chelmsford Essex CM3 6PG. Our web site is provided by a third party provider Hostinger and incorporates a store provided under contract by Zyro. The content on the web site is created and maintained by Villageretreat. Our payment processor is Paypal and our customers will be directed to Paypal's own site to complete their transaction using a credit or debit card or their paypal account. whether they pay online or in person through our card terminal
Villagetreat is committed to respecting the privacy rights of visitors and customers to our Site . This privacy notice explains how we collect, store and use personal data about you when you visit the Site or buy Products from us or otherwise provide your personal data to us. It provides details about the types of personal data that we collect from you and how we use your data . Further details can be found in our terms and conditions.
What personal information do we collect ?
When you register an Account with Villageretreat or purchase a Product or service from Villageretreat, we or our nominated payment processor will collect some or all of the following personal data about you:
Name,
Billing and delivery addresses, email address and phone number(s);
Payment Method (typically credit card or debit card) details; (Provided to payment processor Paypal)
Your Images , logo's and other User Content;
correspondence with and from Villageretreat by email
a username and password; ( Only if you opt to register which is not mandatory)
your preferences about receiving communications from Villageretreat
information about your use of Villageretreat , and your browsing and online purchasing activities during your engagement with the site;
In order to take advantage of some of our direct delivery Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product directly from us). It is your responsibility to ensure that you have the right to provide details of third parties to Villageretreat for these purposes and by doing so you indemnify Villageretreat from all liability associated with the provision of the data.
How do we use your images or other files
Villageretreat will only use the images, or other content provided to us for the purposes of meeting its contractual obligations to you in the provision of a personalised item or service and will not disclose, sell or otherwise share your details with a third party other than is required to fulfil your contract with Villageretreat ( for example with a delivery agent to deliver your product). We agree not to use Logo's or photo's you have provided to us in any marketing activity or advertising campaign nor will we use our clients details as a reference unless we have specifically agreed in writing with you that you agree to your material being used for such purposes. In such cases we will be permitted by you to use the material but will be under no obligation to do so.
How do we use your personal information?
Your personal data will be collected, processed, stored and used by Villageretreat and/or our authorised agents who require this data to process your payment and deliver your order
When you purchase or sign up to our emails or set up an account with Villageretreat, you agree to our terms and conditions and acknowledge acceptance that we need to process certain data that permits Villageretreat :-
to provide the product or service to you in accordance with our agreement (Your purchases);
to create personalised Products selected by you using content provided by you or a mix of content provided by you and Villageretreat;
to associate your Account, and your Product purchases, with you, and to verify your identity;
to process payments you make for Products through our nominated payment processing contractor Paypal;
to pass your Product order for delivery by third party deliverers engaged by us; (for example Royal Mail, Hermes and other agents which may be used)
to provide customer support and improve your customer experience;
to contact you by email and mobile communication (such as text (SMS) and "push" notification) in relation to the products or services you have purchased using the details you have provided.
If you are asked to provide a phone number for a Product you are ordering, note that the phone number may be provided to the deliverer of your order – if required to assist with the delivery process.
Marketing preferences
When you choose sign up to an account , we will ask you if you’d like to receive information about other products and services. The emails and mobile communication . You can change your preferences at anytime on the Account Details page.
We may use advertising and marketing services companies to show you products that might interest you while you’re browsing the internet. This is based on either your marketing preferences or your acceptance of cookies on our website. In such cases these products will be provided through Villagetreat and your data will not be disclosed to a third party for this purpose
When you make a purchase or when we have important information to tell you about your account, such as delivery information or approval requests for personalised goods, you will receive service messages from us to keep you up to date.
Data Retention
Villageretreat will delete your photos 90 days after your delivery has been completed. We retain other minimal data for tax, anti-fraud and other purposes in accordance with our data retention policy.
Your rights
Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data. Your rights are:
The right to receive a copy of your data free of charge (known as a Subject Access Request)
The right to receive certain data in an electronic format that can be given to another provider (a portability request)
The right to have data corrected if it is inaccurate
The right to ask us to stop processing or object to processing under certain circumstances
The right to ask us to erase data in certain circumstances
The right to withdraw consent at any time when that is the legal basis for our processing
To discuss any of these rights, please contact us at info@villageretreat.co.uk
Security
We employ leading web hosting companies and on line store providers who possess significant technical expertise to guard against unauthorised or unlawful access and use of your personal data and against accidental loss or destruction of, or damage to, your personal data. We believe that our decision to use these third parties reduces the likelihood of security problems to a level appropriate to the type of data involved.
We have security measures in place to protect our database of Users and access to this database is restricted internally. However, we suggest that you use good online practaces to protect your self such as
ensure you’re using the most up-to-date versions of your software.
use a recognised virus protection package and keep this updated
ensure no-one else uses Villageretreat through your Account;
log off or exit from your Account when not using it;
keep your password or other access information secret;
use different passwords for different services you use online
Links to third party sites
Villageretreat may, from time to time, include links to the websites of third parties which we will clearly mark as such. If you follow a link to any of these third party websites, Villagetreat does accept any responsibility or liability for those websites or their policies and suggest that you view the privacy policies associated with those sites directly.
Deceptive emails, spoofing or spam
Other than validation of your email address when you register with Villageretreat. we will never ask you to confirm the details of your Account or Payment Method by email or mobile communication, you will only be asked for this detail during payment processing . If you receive such contact, please do not respond to it.
Updates
This privacy notice was last updated on 21 March 2023. Please check back regularly to keep informed of changes to this Notice.
© Villagretreat 2024
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